Privacy Policy

Welcome to Hency Global LLP. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit inquiries, request product brochures, or engage in B2B/wholesale transactions with us.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms outlined in this policy.

1. Information We Collect

We collect information directly from you when you interact with our website, as well as automatically through your use of our platform.

A. Personal Information Provided by You

When you fill out inquiry forms, contact us, request brochures, track orders, or partner with us, we may collect personal and business details including:

• Contact Information: Name, Email Address, Phone Number, Mobile Number.
• Business Details: Company Name, Business Address, Country/City, Designation, GSTIN/Import-Export Code (if applicable).
• Inquiry Details: Product specifications, bulk order quantities, export requirements, and message descriptions.

B. Technical and Browsing Data (Automatically Collected)

When you visit our website, our servers automatically collect non-personal standard web log data, including:

• Device & Browser Details: IP address, browser type, operating system, and device type.
• Usage Data: Pages viewed, time spent on pages, referral URL, and navigation paths.
• Cookies & Analytics: Essential cookies and analytical data to improve site performance and user experience.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

• Order Processing & Inquiries: Responding to wholesale, bulk purchase, and export inquiries.
• Customer Support: Communicating with prospective partners, retailers, distributors, and buyers.
• Service Fulfillment: Managing order processing, order tracking, shipping logistics, and customer service.
• Business Operations: Improving website design, user interface, product lines, and overall service quality.
• Marketing & Updates: Sending promotional materials, product brochures, price lists, or newsletter updates (you may opt-out at any time).
• Legal & Regulatory Compliance: Fulfilling statutory obligations, export regulations, and tax requirements.

3. Disclosure & Data Sharing

Hency Global LLP does NOT sell, rent, or trade your personal data to third parties for marketing purposes. We may share your information only under the following limited circumstances:

• Logistics & Delivery Partners: Sharing necessary address and contact details with shipping, freight forwarders, and logistics providers to execute order fulfillment.
• Service Providers: Trusted third-party IT, website hosting, and communication service providers who assist in managing our digital presence under strict confidentiality agreements.
• Legal Requirements: If required by law, court order, government authorities, or regulatory bodies to protect our legal rights, property, or safety.

4. Cookies and Web Tracking

We use basic cookies and tracking tools to enhance user navigation and analyze traffic on our website.

• Essential Cookies: Necessary for basic website functionality.
• Analytical Cookies: Help us understand website usage patterns to optimize performance.

You can manage or disable cookie preferences directly through your web browser settings. Please note that disabling cookies may affect certain interactive features on our site.

5. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no data transmission over the Internet or storage system can be guaranteed to be 100% secure.

6. Data Retention

We retain your personal and business inquiry information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal/tax requirements, or resolve operational disputes.

7. Your Rights & Choices

Depending on applicable data privacy laws, you have the right to:

• Access & Rectify: Request a copy of the personal data we hold about you or update incorrect details.
• Opt-Out: Unsubscribe from promotional communications by following the unsubscribe link or contacting us directly.
• Deletion Request: Request the erasure of your personal details, subject to legal and contractual retention requirements.

8. Third-Party Links

Our website may contain links to external sites (such as partner networks, certification bodies, or social media platforms). We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

9. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us & Grievance Redressal

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us using the official contact channels provided on our website's Contact Us page.